Frequently Asked Questions

Once you have placed your order, you will receive a confirmation email/SMS. If you do not receive an email, contact us
zar.thebrand@gmail.com or WhatsApp at 033-57719960.

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code are mentioned clearly while placing an order. On the second failed attempt, the item will be returned back to us until further instructions are provided by the customer.

Please note that images of each product’s color and design may vary slightly from actual product's color and design, due to different device screen settings, photography lightning, slight differences in product finishes over time, size and Human error in handmade products.

If you were to, accidentally, receive an item that you did not order, please contact us zar.thebrand@gmail.com or WhatsApp at 033-5771996

We have no policy for refund.

No return or exchange on sale articles.

Exchange is possible within 4 days of purchase. Client needs to get back to us with article info/photos same day as delivered.

To Exchange of items purchased online, customer will pay for the courier charges and send the article back to us.

Only those articles will be exchanged that either have wrong size or shipment of wrong items.

Clothing - Pakistan: 15-20 Business days
International:
20-25 Business days

Accessories/Jewelry - Pakistan: 10-15 Business days
International: 20-25
Business days

Wall Art - Pakistan:
3-4 Weeks
International: 4-6 Weeks

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